Privacy Policy

Last Updated: May 27, 2026

Premium Pallet Liquidation ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, make a purchase, or interact with our services.

By using premiumpalletliquidation.com, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Create an account or place an order
• Fill out our contact form or request a freight quote
• Subscribe to our early-access notification list
• Leave a review or testimonial
• Contact our customer support team

This may include:

• Contact information: Name, email address, phone number, billing and shipping addresses
• Business information: Company name, resale license number (if provided), tax ID
• Payment information: Credit card details, PayPal account, or bank transfer details (processed securely through third-party payment processors — we do not store full card numbers)
• Order details: Pallet selections, purchase history, shipping preferences
• Communications: Emails, messages, and notes from our conversations

1.2 Information Collected Automatically

When you browse our website, we automatically collect certain technical information:

• Device data: IP address, browser type and version, operating system, screen resolution
• Usage data: Pages visited, time spent on site, links clicked, products viewed
• Cookies and similar technologies: See Section 6 for details
• Location data: General geographic location derived from your IP address (not precise GPS)

1.3 Information from Third Parties

We may receive information about you from:

• Payment processors (e.g., PayPal, Stripe) to confirm transactions
• Shipping and freight carriers to update delivery status
• Review platforms if you choose to leave public feedback

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 To Fulfill Orders and Provide Services

• Process payments and send order confirmations
• Arrange shipping, freight, or local pickup
• Provide tracking information and delivery updates
• Handle returns, refunds, and warranty claims
• Verify identity for high-value or bulk orders

2.2 To Communicate With You

• Respond to inquiries and provide customer support
• Send transactional emails (order confirmations, shipping updates)
• Send marketing communications if you've opted in (new inventory alerts, promotions)
• Request feedback or reviews after a purchase

2.3 To Improve Our Business

• Analyze website traffic and user behavior to improve functionality
• Detect and prevent fraud, unauthorized transactions, or abuse
• Comply with legal obligations and tax requirements
• Enforce our Terms of Service and protect our rights

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share data in the following limited circumstances:

3.1 Service Providers

We work with trusted third parties who help us operate our business:

• Payment processors (Stripe, PayPal, Square) to handle transactions securely
• Shipping carriers (FedEx, UPS, LTL freight companies) to deliver your pallets
• Email service providers (Mailchimp, SendGrid) to send order and marketing emails
• Website hosting and analytics (Google Analytics, Cloudflare) to maintain and improve our site
• Customer support tools to manage inquiries efficiently

These providers are contractually obligated to protect your data and use it only for the services they perform for us.

3.2 Legal Requirements

We may disclose your information if required by law, such as:

• To comply with a subpoena, court order, or legal process
• To protect our rights, property, or safety, or that of our customers or others
• To investigate fraud, security breaches, or violations of our policies

3.3 Business Transfers

If Premium Pallet Liquidation is acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

• SSL encryption: All data transmitted between your browser and our website is encrypted using industry-standard TLS/SSL
• Secure payment processing: Payment details are handled by PCI-DSS compliant processors — we never store full credit card numbers on our servers
• Access controls: Only authorized employees who need your information to perform their jobs can access it
• Regular monitoring: We monitor our systems for vulnerabilities and unauthorized access attempts

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Order and transaction records: Retained for 7 years to comply with tax and accounting laws
• Account information: Retained while your account is active; deleted upon request
• Marketing communications: Retained until you unsubscribe or request deletion
• Website logs and analytics: Retained for 26 months, then anonymized or deleted

You may request earlier deletion of your data at any time (see Section 8).

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, understand how you use our site, and improve your experience.

6.2 Types of Cookies We Use

• Essential cookies: Required for the website to function (shopping cart, checkout process, account login)
• Analytics cookies: Help us understand how visitors interact with our site (Google Analytics)
• Preference cookies: Remember your settings and choices (language, region, recently viewed pallets)
• Marketing cookies: Used to deliver relevant ads and measure their effectiveness (only with your consent)

6.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may prevent certain features of our website from working properly.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 For All Users

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we update or correct inaccurate information
• Deletion: Request that we delete your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link

7.2 For California Residents (CCPA)

If you are a California resident, you have additional rights:

• Right to know: Request details about the categories and specific pieces of personal information we collect
• Right to delete: Request deletion of your personal information
• Right to opt-out: We do not sell personal information, but you may opt-out of any future data sharing
• Right to non-discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your CCPA rights, email us at privacy@premiumpalletliquidation.com with "CCPA Request" in the subject line.

7.3 For EU/UK Residents (GDPR)

If you are in the European Union or United Kingdom, you have the following rights:

• Right to access: Obtain confirmation of whether we process your data and request a copy
• Right to rectification: Correct inaccurate or incomplete information
• Right to erasure ("Right to be Forgotten"): Request deletion under certain conditions
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise your GDPR rights, contact us at privacy@premiumpalletliquidation.com. We will respond within 30 days.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., freight tracking, payment processors, partner resources). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

We are based in the United States. If you access our website from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place to protect your data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

• Post the updated policy on this page with a revised "Last Updated" date
• Notify registered users via email if the changes are significant
• Obtain renewed consent where required by law

We encourage you to review this page periodically to stay informed about how we protect your information.