Refund & Returns Policy

Last Updated: May 27, 2026

At Premium Pallet Liquidation, we stand behind the accuracy of our manifests and the quality of our grading. We know buying liquidation inventory involves risk, and we've built this policy to be fair to both our buyers and our business.

1. Overview

All sales are final by default. Liquidation inventory is sold as-is with no manufacturer warranties. However, we offer a 7-Day Accuracy Guarantee to protect you against manifest errors and condition misgrading.

This policy applies to all purchases made through premiumpalletliquidation.com, phone orders, and in-person warehouse sales.

2. 7-Day Accuracy Guarantee

2.1 What Is Covered

Our guarantee covers the following issues if reported within 7 calendar days of delivery or pickup:

• Manifest inaccuracy: Missing high-value items (>$50 each), incorrect quantities, or wrong product descriptions
• Condition misgrading: Items graded "Like New" or "New in Box" that are clearly damaged, used, or non-functional
• Wrong pallet shipped: You received a different pallet than what was listed and purchased
• Concealed damage: Damage to items that was not visible in listing photos and not disclosed in the manifest

2.2 What Is NOT Covered

• Normal liquidation condition: Minor cosmetic wear, shelf wear, missing retail packaging, or removed tags on items graded "Open Box" or "Salvage"
• Market value changes: Retail prices dropping after your purchase, seasonal demand shifts, or resale platform fee increases
• Buyer's remorse: Changing your mind, overbuying, or inability to resell items profitably
• Items damaged after delivery: Damage caused by improper storage, handling, or resale attempts after receipt
• Mystery / Unmanifested pallets: These are explicitly sold as-is with no itemized contents; no guarantee applies
• Custom/container orders: Bulk export orders prepared to your specifications are final sale
• Items marked "Salvage" or "Parts Only": These are sold with no functional guarantee

3. How to File a Claim

3.1 Required Timeline

You must notify us within 7 calendar days of:

• The delivery timestamp on your tracking/BOL for shipped orders
• The date of pickup for local warehouse collections

Claims submitted after 7 days will not be honored. No exceptions.

3.2 Required Documentation

To process your claim, email returns@premiumpalletliquidation.com with:

1. Order number and date of purchase
2. Clear photos of the disputed items (minimum 3 angles per item)
3. Reference to the manifest: Item SKU, description, and listed condition
4. Detailed explanation of the discrepancy
5. Photo of the BOL (for freight orders) noting any carrier damage at delivery

3.3 Claim Review Process

Once we receive your claim:

• We acknowledge receipt within 24 hours
• We review your documentation and compare it against our warehouse records and listing photos
• We respond with a resolution within 3 business days
• If approved, we process your chosen remedy within 5 business days

4. Resolution Options

If your claim is approved, you may choose one of the following:

Option	Details	Timeline
Partial Refund	Proportional refund for the disputed items based on purchase price	3–5 business days
Account Credit	Full value added to your account for future purchases; never expires	Immediate
Replacement Pallet	Comparable pallet shipped at no charge (subject to availability)	7–10 business days

We do not offer full cash refunds on opened pallets except in cases of complete manifest failure or wrong pallet shipped.

5. Freight & Shipping Damage

5.1 Carrier Damage

If your pallet arrives with visible external damage (torn shrink wrap, crushed boxes, broken pallet):

• DO NOT accept the delivery without noting the damage on the BOL (Bill of Lading)
• Take photos of the damage before the driver leaves
• File a claim with us within 24 hours; we will handle the carrier claim on your behalf

If you accept a damaged pallet without noting it on the BOL, we cannot file a carrier claim and your recourse may be limited.

5.2 Lost Shipments

If your tracking shows no movement for 7+ days or delivery confirmation without receipt:

• Contact us immediately; we will open a trace with the carrier
• If the carrier confirms loss, we will ship a replacement pallet or issue a full refund at your choice
• Claims must be filed within 30 days of the original ship date

6. Local Pickup Policy

For orders picked up at our Orlando warehouse:

• Inspect before you leave. You are encouraged to open and verify the pallet contents on-site
• Our staff will assist with inspection and answer questions
• Once you sign the pickup receipt and leave the premises, the 7-day guarantee still applies but carrier damage clauses do not
• Items damaged during your transport are your responsibility

7. Special Order & Final Sale Items

The following are final sale and not eligible for returns, refunds, or credits:

• Mystery / unmanifested pallets
• Custom-curated bulk orders (6+ pallets prepared to your specs)
• Container export orders
• Items explicitly marked "Final Sale" or "Salvage — No Guarantee"
• Purchases made with account credit (credit will be reissued, not cash)

8. Chargebacks & Payment Disputes

We take fraud seriously and cooperate fully with payment processors.

• If you dispute a charge with your bank or credit card company before contacting us, your account will be suspended pending resolution
• We reserve the right to provide your bank with all transaction records, communications, and delivery confirmations
• Fraudulent chargebacks will be contested and may result in legal action and reporting to credit bureaus

We strongly encourage you to contact us first. Most issues are resolved faster and more fairly through direct communication than through bank disputes.

9. Reseller Pro & Bulk Buyer Terms

Customers with Reseller Pro status (5+ pallets purchased) receive enhanced protections:

• Extended guarantee: 14 days instead of 7
• Priority resolution: Claims reviewed within 24 hours
• Replacement priority: First access to replacement inventory
• Dedicated support: Direct text/phone line for urgent issues

10. Policy Changes

We may update this policy as our business evolves. Changes apply to orders placed after the updated date. We will notify active customers of material changes via email.